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Providing effective tools for your employees,
so your business flourishes
Employers have told us that one of the biggest challenges they face these days is finding employees with quality communication and interpersonal skills.
We’re listening!
The Customer Service Academy is an award-winning training program that has been used as a model throughout California. Businesses with superior customer service flourish, and helping to
create flourishing businesses is what the Napa Valley Customer Service Academy is all about! Napa Valley College, the Job Connection of the Napa Workforce Investment Board and the Napa and St. Helena Chambers of Commerce have partnered to
offer Napa Valley Customer Service Academy. We are ready to train your employees in the vital skills for your business’s future success.
The Program
The Napa Valley College Customer Service Academy conducts practical hands-on training to enhance a business’s ability to gain and retain both customers and quality employees. The program
delivers quality, energetic training by certified CSA trainers to equip your employees with the skills they need to effectively work together. Trainings are cost-effective, flexible and are delivered locally at the Napa Chamber of
Commerce or at the Napa Valley College Upper Valley Campus.
Trainings can be customized to meet larger employer’s needs and delivered at your place of business or at a Napa College facility.
Here are just a few examples of the training modules, which can be customized for your businesses:
- Communicating with People
- Customer Service
- Team Building
- Attitude in the Workplace
- Conflict Resolution
- Stress Management & Time Management
- Decision-making and Problem Solving
- Managing Organizational Change
- Ethics and Values
Enrollment and Fees
It couldn’t be easier to enroll for the training modules in the Customer Service Academy. Each training session meets for a total of 8 hours on two consecutive weeks (4 hours each).
Participants receive training certificates upon completion of each module. The cost for each module session is $75 per participant, or less than $10 per hour to train your employees.
For Information
Call the Napa Valley College Small Business Development Center at (707)253-3210 to review the current list of trainings or check with your local Chamber of Commerce.
Offered in partnership with the Workforce Investment Board, the Napa Chamber of Commerce and the St. Helena Chamber of Commerce. |
